Privacy Policy

RyeView Homes remains committed to ensuring the privacy and security of your information. During the course of our activities we will collect, store and process personal information about our staff, customers, suppliers and other third parties. This privacy policy sets out how we collect any personal data from you, or that you provide to us, and how this data will be processed by us. Please read this policy carefully to understand how and why we collect your personal data and how we will treat it.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR) (EU) 2016/679 the Data Controller is RyeView Homes (Sales), 7 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE.

Personal Data We Collect From You

The types of information that we may be required to handle include details of current, past and prospective employees, suppliers, current, past and prospective customers and others that we communicate with. The type of information will usually include:

Information you give us including but not limited to when you fill out our forms online or otherwise or when you correspond with us by phone, email or in writing.

Automatically collected technical information about your visits to our website including the Internet protocol (IP) address used to connect your computer to the Internet.

Usage information about your visits to our website with the use of cookies, a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How We Process Your Data

The information that we hold about you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To enable us to provide our products and services to you, and meet our contractual commitments to you.

To provide you with information requested from you, relating to our products or services.

To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

To comply with our statutory and regulatory obligations, including but not limited to verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness.

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

To provide you with information about goods and services similar to those which you have already received from us or previously enquired about.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about related goods and services which we consider may be of interest to you (if you have opted for this). We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

Who Your Information Will Be Shared With

We may pass your details to

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Third parties who carry out certain activities on our behalf as part of us providing our services. We will also pass your details where necessary to your property solicitors and those of the other party to your transaction.

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If our company assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

Any government or regulatory body if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where Your Data Is Stored

Data that is provided to us is stored on our secure servers.

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Your Rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a copy of your personal information. You can exercise any of these rights by contacting us at RyeView Homes, 7 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE; ac@ryeviewhomes.com; Tel: 01494 510099

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

How Long We Keep Your Data For

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

If you have any questions about this privacy policy or the way we handle your personal information, please contact our Data Protection Officer Amjid Choudhry, RyeView Homes, 7 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE; ac@ryeviewhomes.com; Tel: 01494 510099

We hope that we will be able to answer any questions or concerns that you have, however if you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can raise your concern with the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.